Content Strategy Forum Conference 2014 Frankfurt, 1-3 July

Speaker

Monica Rivera-Malpica

Monica is a consultant for Customer Communications Management at legodo ag. There she leverages her background in Technical Communication (M.Sc. from the University of Applied Sciences Karlsruhe) to help companies implement solutions for sustainable multichannel customer correspondence.

Links:

Talk

The customer experience you’re forgetting: Content Strategy for Customer Correspondence